Quality Improvement Tools

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The process of quality improvement often requires a variety of tools and techniques, such as the Process Flowchart pictured below:

The most commonly used of these are:

• Problem solving methodology, such as DRIVE
• Process mapping
• Process flowcharting
• Force field analysis
• Cause & effect diagrams
• CEDAC
• Brainstorming
• Pareto analysis
• Statistical process control (SPC)
• Control charts
• Check sheets
• Bar charts
• Scatter diagrams
• Matrix analysis
• Dot plot or tally chart
• Histograms

Please click on the Process Flowchart above to open a document which explains all of these different tools and techniques.

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Derivative by Athivia College (2010), Original materials:

© Alan Chapman/Businessballs 2003. Retrieved from www.businessballs.com/qualitymanagement.htm 2010. Full source material at www.businessballs.com Not to be sold or published. Alan Chapman/the author(s)/Businessballs accepts no liability for any issues arising.